Privacy Policy

Last updated: February 24, 2026

At The Woolly Bulldog Fibre Supply Inc. (“we”, “us”, “our”), your trust matters to us. This Privacy Policy explains how your personal information is collected, used, and shared when you visit or make a purchase from our website (the “Site”).

Credit card information is always encrypted during transfer over networks.

PERSONAL INFORMATION WE COLLECT

When you visit our Site, we automatically collect certain information about your device. This may include:

• Web browser type

• IP address

• Time zone

• Cookies installed on your device

• Pages or products viewed

• Referring websites or search terms

• How you interact with the Site

We refer to this automatically collected information as “Device Information.”

We collect Device Information using:

Cookies – small data files placed on your device that often include an anonymous unique identifier. You can learn more about cookies and how to disable them at www.allaboutcookies.org.

Log files – which track actions occurring on the Site and collect data such as IP address, browser type, ISP, referring/exit pages, and timestamps.

Web beacons, tags, and pixels – electronic files used to record how you browse the Site.

When you make (or attempt to make) a purchase, we collect certain information from you, including:

• Name

• Billing address

• Shipping address

• Payment information

• Email address

• Phone number

We refer to this as “Order Information.”

When we use the term “Personal Information” in this policy, we are referring to both Device Information and Order Information.

HOW WE USE YOUR PERSONAL INFORMATION

We use Order Information to:

• Process and fulfill orders

• Arrange shipping

• Provide invoices and confirmations

• Communicate with you

• Screen orders for potential risk or fraud

• Send marketing communications (if you’ve opted in)

We use Device Information to:

• Help screen for fraud (particularly IP address)

• Improve and optimize our website

• Understand how customers browse and interact with our Site

• Assess the effectiveness of marketing efforts

In short, we use your information to run our shop well, serve you thoughtfully, and improve your experience with us.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with trusted third parties who help us operate our business. For example:

• Shopify powers our online store. You can read about how Shopify uses personal information at https://www.shopify.com/legal/privacy.

• Google Analytics helps us understand how customers use our Site. You can read about how Google uses data at https://www.google.com/intl/en/policies/privacy/. You may opt out via https://tools.google.com/dlpage/gaoptout.

We may also share your Personal Information if required to comply with laws or lawful requests, or to protect our rights.

We do not sell your personal information.

BEHAVIOURAL ADVERTISING

We may use your Personal Information to provide targeted advertisements or marketing communications we believe may be relevant to you.

You can opt out of targeted advertising through:

• Facebook: https://www.facebook.com/settings/?tab=ads

• Google: https://www.google.com/settings/ads/anonymous

• Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

You can also opt out via the Digital Advertising Alliance portal: http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection practices in response to “Do Not Track” browser signals.

YOUR RIGHTS

If you are a resident of certain jurisdictions, you may have the right to:

• Access personal information we hold about you

• Request correction or updates

• Request deletion of your personal information

If you would like to exercise any of these rights, please contact us using the details below.

We process your information in order to fulfill contracts (such as completing an order) and to pursue our legitimate business interests, including improving our services.

DATA RETENTION

When you place an order through our Site, we retain your Order Information for our records unless and until you request deletion, unless we are legally required to retain it longer.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The most current version will always be posted on this page.

CONTACT US

If you have questions about this Privacy Policy or would like to make a request regarding your personal information, please contact us at:
hello [at] thewoollybulldog.com

We value your trust and handle your information with the same care we give the fibres on our shelves.